Clinic Policies
Appointment Cancellation & No-Show Policy
To help us manage our schedule effectively, we ask that you inform us at least 24 hours or more in advance if you need to cancel or reschedule an appointment or you can reschedule via online booking. This notice allows us to offer the time slot to another patient in need of care.
Please note that if you miss two booked appointments, we will see you as walk-in only.
Arrival at The Clinic
We kindly ask that you arrive at least 10 minutes before your appointment. This is to ensure that we get you ready for your doctor’s appointment.
Please bring your Alberta Health Care Card and valid ID.
Updating Personal Information
To ensure we can provide you with the best care, please notify our team of any updates to your contact information, such as a new address, phone number, email, or emergency contact. Having up-to-date details allows us to communicate with you promptly and deliver efficient, reliable service.
Thank you for helping us keep our records accurate!
Confidentiality
At Woodlands Medical Clinic, we are dedicated to protecting the confidentiality of your personal health information. Your privacy is a top priority, and we follow strict protocols to ensure your records are secure. If a third party, such as a family member, insurance provider, or legal representative, needs access to your medical information, we will request your written consent before sharing any details. We are committed to handling your information with respect and care, ensuring your privacy at every step.
Uninsured Services at Woodlands Medical Clinic
Woodlands Medical Clinic follows the Alberta Medical Association’s Uninsured Services Fee Guide. Please be aware that certain services may incur additional fees, which are not covered by Alberta Health Care.
For more information on Fee Guide, please call our clinic.
No Abuse Policy
At Woodlands Medical Clinic, we are dedicated to providing a safe, respectful, and professional environment for our patients, staff, and visitors. To uphold these values, we maintain a No Abuse Policy that enforces a zero-tolerance approach toward any form of abusive or disruptive behavior.
Prohibited Behaviors
Abusive behaviors that will not be tolerated at Woodlands Medical Clinic include:
- Using threatening, profane, or derogatory language.
- Acts of aggression, including physical intimidation or violence
Individuals who engage in abusive behavior will be immediately removed from clinic premises, and their access to clinic services will be terminated.
Thank you for your cooperation in making Woodlands Medical Clinic a safe and welcoming environment for all.